Due to Covid restrictions in distribution centres etc all mail deliveries are experiencing delays. This is nation wide and we are doing our best to work closely with our mail providers to ensure your parcels are prioritised.
Doggy Eco uses Australia Post and courier services for our deliveries. You will be sent tracking details via email when your order is sent.
All orders are processed within 48 hours. Most orders are delivered within 5 business days. If you have not received your item within 7 business days or have any concerns about your shipping, please contact us directly at firstname.lastname@example.org.
Please note that we are based in Brisbane, QLD so orders to Western Australia and remote communities can take a few extra days.
Please note that Doggy Eco does not offer express post at the checkout. If you require this service please contact us directly at email@example.com and we will expedite your order.
Doggy Eco offers international shipping on all orders. Please note that this is not a shipping option at the checkout. If you are an international customer wishing to place an order, please contact us directly at firstname.lastname@example.org with your order details. We will send you an itemised invoice including international shipping costs.
Please note that shipping does not include customs fees that your country may charge.
All international shipping is sent via Australia Post. You will be provided a tracking number once your item is sent.